HEY SAY BOB! :)
Helping people would brighten up one's day.
But this is the first time I ever heard of Lift phobia, according to that lady. She's having Claustrophobia - a fear of enclosed spaces I guess. trapped in the lift when young, becoming very agitated, feeling as if she's having a heart attack and cannot breathe properly when taking lift alone.
Although she took 10 minutes from my life but there are two things a person should never be angry at, what they can help, and what they cannot.
I got arachnophobia(fear of spiders) and emetophobia(fear of others vomitting)
toodles. I'm off.